Adding user groups

User groups can be used to route inbound calls to users belonging to specific group. You can add multiple groups to a user and reuse them for other users as well.  

Note: Only users with “Admin” or “Manager” role can edit other user’s information. 

To add user groups, follow these steps:

Step 1 – Accessing the Users tab

After logging on to Avorra, the tab can be accessed using the downloadoption.


Step 2 – Selecting the user

From the list of users, click on the blobid156 option for the user you want to edit.


Step 3 – Adding a new group

On the edit user page, enter a name for the group and click on the blobid159 option to add and assign the new user group to the user.


Note: You can add multiple user groups.

Click blobid118